Support
We’re happy to help. Here are answers to the most common questions.
Pair your phone with your computer
- Make sure Bluetooth is on, on both your phone and your computer.
- Open Easy Elm Remote on your phone and tap Make phone discoverable. Your phone stays visible for 2 minutes.
- On your Windows computer, open Settings > Bluetooth & devices > Add device > Bluetooth.
- Pick your phone from the list.
- Check that the code is the same on both screens, then confirm on both.
Next time, just open the app. It connects to your computer by itself. If not, tap your computer’s name in the app.
Windows tip: something stopped working
If something stops working after a Windows update (for example, the volume buttons), remove and re-pair:
- On your computer, open Settings > Bluetooth & devices.
- Find your phone, open its menu (…), and choose Remove device.
- Pair again using the steps above.
Cancel a monthly plan
Monthly Pro plans are handled by Google Play. To cancel:
- Open the Play Store app.
- Tap your profile picture at the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Choose Easy Elm Remote and tap Cancel subscription.
Still stuck? Email us
Tell us your phone model and what’s happening, and we’ll write back.
Email support@easyelm.com